Frequently Asked Questions

JZ Store is a premium online platform specializing in game top-ups, digital services, and entertainment subscriptions. We provide fast, secure, and reliable services for popular games like Mobile Legends, PUBG, Genshin Impact, and more.

Absolutely! JZ Store is a trusted service with thousands of satisfied customers. We use secure payment gateways and never store your sensitive payment information. All transactions are protected with industry-standard encryption.

Creating an account is simple:

1. Click on "Sign Up" at the top right corner
2. Enter your email address and create a password
3. Verify your email through the link we send you
4. Complete your profile information

We accept various payment methods including:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• UPI Payments (PhonePe, Google Pay, Paytm)
• Net Banking
• Digital Wallets
• Cryptocurrency (Bitcoin, Ethereum)

Payment failures can occur due to several reasons:

• Insufficient funds in your account
• Bank transaction limits
• Incorrect card details
• Temporary issues with payment gateway

Try again after 10-15 minutes or use an alternative payment method. If the problem persists, contact your bank or our support team.

We offer refunds in specific cases:

• If the top-up/service wasn't delivered
• If there was a technical error on our side
• Duplicate payments

Refunds are processed within 3-5 business days. Please note that we cannot refund for incorrect user input (wrong game ID, wrong server selection, etc.).

Most top-ups are instant (within 1-3 minutes). However, processing times may vary:

• Instant: 90% of top-ups complete within 3 minutes
• Delayed: During high traffic or maintenance, may take up to 30 minutes
• Manual verification: Some transactions may require manual review (up to 6 hours)

You'll receive email/SMS notifications when your top-up is complete.

For most game top-ups, you'll need:

• Game username/ID
• Server region/ID
• Character name (if applicable)
• Correct game account (double-check before confirming)

We recommend verifying your game details in the game settings before placing an order.

If your top-up hasn't arrived:

1. Wait 10 minutes - Some games process top-ups in batches
2. Restart your game - Many games require a restart to update
3. Check your email - Look for confirmation or issue notifications
4. Verify game details - Ensure you provided the correct account info
5. Contact support - If still not resolved after 30 minutes

To reset your password:

1. Go to the login page and click "Forgot Password"
2. Enter the email associated with your account
3. Check your email for a password reset link
4. Click the link and create a new strong password

If you don't receive the email within 5 minutes, check your spam folder or contact support.

We recommend these security measures:

• Use a strong, unique password
• Enable two-factor authentication (2FA) in your account settings
• Never share your login credentials
• Log out from shared devices
• Be wary of phishing attempts
• Use our official app/website only

Yes, you can change your registered email:

1. Log in to your account
2. Go to "Account Settings"
3. Click "Change Email"
4. Enter your new email address
5. Verify through the confirmation email sent to both old and new addresses

Note: Changing your email will log you out of all devices for security reasons.