Cancellation & Refund Policy

At JZ Store, we strive to provide the best gaming top-up experience. Please read our cancellation and refund guidelines carefully before making a purchase.

Cancellation Policy

• 1

  Immediate Request

  Cancellations will be considered only if the request is made immediately after placing the order. However, it will not be processed if the top-up has already been initiated or completed.

• 2

  Perishable / Digital Items

  We do not accept cancellation requests for processed digital goods and game credits. Once the diamonds or J-Coins are credited, the order is final.

Refund Policy

• 3

  Delivery Discrepancy

  In case of any delivery discrepancy, please report it to our customer service team. The request will be processed once verified by our system logs.

• 4

  Reporting Timeframe

  Any issues regarding order delivery must be reported within 2 days of the purchase date. Requests made after 2 days will not be entertained.

• 5

  Refund Processing

  Approved refunds are processed within 1-2 business days and credited back to the customer's original payment method or wallet.